Terms of Service

1. Governing Law & Healthcare Standards By utilizing this service, you fully acknowledge and agree that any interactions you have with medical staff, physicians, and administrators at hospitals or clinics fall strictly under the jurisdiction and applicable laws of the Republic of Indonesia. Our platform operates in strict accordance with national medical professional standards and the regulations set forth by the Indonesian Ministry of Health (Kemenkes).

2. Purpose of Information & Third-Party Services We recognize that navigating the Indonesian healthcare system frequently involves coordinating with third-party entities, such as the national health insurance program (BPJS Kesehatan) or private insurance companies. The information and resources we provide are specifically designed to help you better understand your rights, obligations, and the administrative processes involved in your care.

• Medical Disclaimer: The guidance we offer is for informational purposes only. It is never intended to substitute, override, or replace the professional medical advice, diagnosis, or treatment plans provided by the on-site attending physicians.

3. Limitation of Medical Liability You fully understand and explicitly agree that any medical decisions made—even if they follow protocols or guidance suggested by our platform—remain entirely your personal responsibility and the responsibility of the attending medical team providing your care.

• We assume no liability for medical outcomes, treatments, or administrative decisions made by healthcare facilities.
• Our sole commitment is to empower you with practical, actionable guidance so you can maintain transparency and communicate effectively with hospital staff and healthcare providers.

4. Dispute Resolution All agreements, terms, and services provided by this platform are governed exclusively by the laws of the Republic of Indonesia. In the event of any dispute, whether material or procedural, it shall be resolved through the applicable legal mechanisms within the authorized courts of law or recognized arbitration bodies in Indonesia.

5. Amendments to Terms and Conditions To ensure we consistently reflect the latest regulations and best practices in the Indonesian healthcare sector, we reserve the right to modify, update, or amend these terms and conditions at any time, without prior notice.

• Any changes will become effective immediately upon their publication on this page.
• By continuing to use our services after modifications are posted, you signify your acceptance of the revised terms. If you do not agree with any updates, you are expected to immediately discontinue the use of our services.